Welcome

Here you can find information about
our terms and conditions.

Returns

If you regret your purchase, you can return the item within 14 days after the date you have announced onstagecollection.dk that you will return the item to us. When returning a product without the original packaging and with signs of use, you are liable for any deterioration of the product value. This reservation is under the Sale of Goods Act. We ask you to enclose a copy of the order confirmation and indicate if you would like a refund or if you wish the item exchanged for something else. We do not refund shipping costs.

What payment methods can I use at onstagecollection.dk?

In our shop you can pay with: Dankort, Visa and Mobilepay.
If you represent a company or a public institution, you may contact us for payment by invoice.

Is it secure to pay with Dankort or credit card at onstagecollection.com?

When you pay with Dankort or a credit card, you can be sure that nobody comes in possession of your card number, etc. We have an SSL (Secure Socket Layer) certificate, which ensures that the data is encrypted in communication between the cardholder, onstagecollection.dk and other parties in the deal. This means that unauthorized persons cannot get your card information during the transaction.

What if my credit card has been stolen or misused ?

You always have the option to refuse a payment when you receive your statement. You have no deductible in the event that your card is misused in an Internet shop that uses SSL in its payment system. You are thus better protected than in the physical world where you have an excess of 1200DKK, when your credit card is abused using your pin code.

When do the charges appear on my account?

The amount of the order is deducted only when the goods are sent from our facility. There can never be deducted an amount greater than what you have approved when placing the order. The indication on your account statement will be our company name ONSTAGE Collection ApS.

I have a complain about the product, what do I do?

Onstagecollection.dk provides warranty under the Sale of Goods Act for general defects identified during the product’s normal use. The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance, violence or tampering. Complaints about defects must be reported to onstagecollection.dk within a reasonable time after the fault or defect has been discovered or should have been discovered. In connection with complaints onstagecollection.dk covers shipping costs to a reasonable extent.

I received the wrong item, what do I do?

If we have come to send the wrong item, we ask you to contact us by mail or phone. You will then receive a return label, which you will use to return the goods. Once the wrongly delivered product is returned in the same condition as received, we will send the right item.

Complaints and goods returns happen to:

Onstagecollection.com
ONSTAGE Collection Aps /CVR nr.: 35 37 82 35
Lynghøjvej 27, Stilling
8660 Skanderborg
Tlf: +45 86570707
Email: info@onstage.dk

… You also have the opportunity to appeal directly to the European Commission’s complaints
Konkurrence- og Forbrugerstylelsens Center for klageløsning
www.forbrug.dk

 

Shipping abroad

We ship orders to Europe, Greenland, Iceland and the Faroe Islands, but we cannot administer any duty/ tax charges that will be added in connection with the receiving of packages abroad. Please contact us to determine the charge for shipment outside Denmark, which is weight-based.